How do I place an order?
The easiest way to place an order is online! We are proud to offer fast and secure online ordering. Simply browse for a product, choose any available customizations from the dropdown menus, and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest. If you are looking for a custom product, please submit a contact form or reach out to us at firstname.lastname@example.org.
Why should I order online?
- Fast — Our quick check-out will get you on your way faster without waiting on an emailed quote
- 24/7 Peace of Mind — You will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen
- Easy Re-ordering — You can save your details for faster future purchases
What information do I need to provide for an order?
- Product(s), product customizations, and quantity of the product(s) you want to order
- Your shipping and billing address
- Phone number — in case we need to contact you quickly in regards to your order
- Email address — for order confirmation and information
- Payment method — All orders placed directly through our online ordering system require credit card payment. Payment options for orders placed by contact form or email include check, credit card, or an authorized purchase order number. Pre-payment may be required prior to shipping in certain areas and/or for orders with a large dollar value.
Can I get a product sample?
Yes, we have samples of several products and materials available. Please submit a contact form or reach out to us at email@example.com with your requested sample and shipping information.
Do you accept purchase orders?
Yes, valid purchase orders can be used for orders placed by contact form or email. Please be sure to provide the correct billing email address for your accounts payable department so the invoice can be directed to the correct location. Credit card payment is required for all orders placed directly through our online ordering system.
Can I get an estimate or pro-forma invoice?
Yes, please submit a contact form or reach out to us at firstname.lastname@example.org with your request and purchasing information.
Do you offer volume discounts?
Our Trail Signs have a 15% discount when ordering 10 or more. If inquiring about other product discounts, please reach out to us at email@example.com for more information.
How will I know if my order has been received?
If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order. If you have emailed a purchase order, a confirmation email will be sent to you once the order has been processed during our regular office hours, Monday to Friday, 9 am - 5 pm EST.
What is your return or refund policy?
Because we produce custom products, we have a strict no-cancellation policy and all sales are final. If you notice a mistake in your order, please let us know within 24 hours of any changes that need to be made. If your sign, mount, or kiosk arrives damaged, please reach out to us at firstname.lastname@example.org and include photos of the damaged item and packaging.
How much does shipping cost?
Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address.
When will my order ship?
All orders will ship when fulfilled. Most sign orders will be ready for pickup or shipping in 6 to 8 business days, while custom sign orders will be ready in 14 business days. On average, kiosks and mounts will be ready in 4 to 6 weeks.
How are my products shipped?
All of our products are shipped in durable packaging materials. Our signs are wrapped in foam with edge protectors and arrive in cardboard boxes. Our mounts and kiosks are wrapped in foam and arrive in a crate on a 4x8 pallet.
When will my products arrive?
Orders will be shipped via UPS or R+L Carriers. Once shipped, most orders are delivered within 10 business days.
Where do you ship?
We ship directly to customers within the lower 48 states of the USA. If you require shipping to Alaska, Hawaii, Canada, or the Caribbean, please submit a contact form or reach out to us at email@example.com for a custom shipping quote.
Materials, Products, & Equipment
How do you make your products?
We have over 40 years of experience in commercial printing and fabrication using state-of-the-art equipment. We source the highest quality materials and use our unique processes to print and fabricate our products. All woodworking and printing is done by hand, in-house in Tallahassee, Florida.
What is your printing process?
We specialize in UV flatbed printing for an array of applications. All of our in-house printing is done on our flatbed printer using UV-curable inks that are exposed to strong LED UV light to cure. This process allows for printing on a wide variety of surfaces including wood, aluminum, acrylic, PVC, and glass. The adjustable printed bed also makes it possible to print on surfaces ranging in thickness up to as much as 4”. After printing, all signs are covered in a clear-coat protectant.
How do I decide on a material for my printed sign?
All of our sign materials are durable when exposed to the elements and have various ways they can be used and mounted. PermPrint and HPL can be mounted within a frame, such as in a kiosk or mount, or without a frame such as attached directly to your building structure or boardwalk. PermPrint Lite and PolyPrint are only offered with frameless mounting through our online ordering system. At their available thicknesses, they can easily be attached to your surface with brackets and mounting screws but are too thick to fit within a frame for a kiosk or mount. If you would like to purchase a PermPrint Lite or PolyPrint sign in a different thickness, please submit a contact form or reach out to us at firstname.lastname@example.org.
What is the difference between aluminum composite and aluminum?
Aluminum composite signs are made with two aluminum sheets bonded to a solid polyethylene core while aluminum signs are only made of a thin sheet of aluminum. The aluminum composite material is extremely eco-friendly as the core is entirely made up of recycled material.
What do rounded corners and mounting holes mean?
When ordering a sign, there are three options you can select from: Add Rounded Corners, Add Mounting Holes, or Add Rounded Corners & Mounting Holes. Mounting Holes are holes drilled into the panel for mounting to a building structure or boardwalk. Mounting Holes include one hole in each of the four corners of the panel. Rounded Corners refers to the corner shape of the panel. Signs come standard with a square corner, but if you would prefer a more finished look you can select Rounded Corners and we will round down each corner to your specifications.
Which is better: pressure-treated pine, cedar, or recycled plastic lumber?
All of our kiosk and mount materials are durable when exposed to the elements and have various ways they can be used. Pressure-treated pine is an industry standard that will be durable due to its chemical treatment for outdoor longevity. Cedar is not chemically treated—instead it is naturally resistant to moisture and insects as well as easy to stain or paint. This material is great for humid climates or areas receiving a high volume of rain each year. Recycled plastic lumber is the most durable of our materials: it can withstand extreme weather and is resistant to UV fading. It’s also very eco-friendly since it’s made of recycled plastics!
How do I decide on a roofing material?
Like all of our other products, our roofing materials are very durable, but they’re also interchangeable. When creating your perfect mount or kiosk, you can easily choose one of our three provided roofing options! Asphalt shingles are standard and are durable, versatile, and resistant to impacts or inclimate weather. Cedar shingles are naturally resistant to moisture and insects and offer a great “curb appeal” to your product. A metal roof is the most durable of our materials as it is long-lasting and very low maintenance over its lifespan.